Emergency Financial Assistance

Note: These FAQs are based on guidance provided by the U.S. Department of Education on April 23, 2020. Should the federal government issue further changes, WVU will update the FAQs and notify students and families as soon as possible.

Who qualifies for emergency financial assistance?
The emergency financial assistance provided as part of the federal CARES Act is intended to help students with financial need for expenses related to the disruption of campus operations due to COVID-19. According to federal regulations, students in the situation above must also be eligible for Title IV aid to receive the emergency funds. This means students must:

  • Have a 2019-2020 FAFSA on file
  • Be an eligible citizen or eligible non-citizen
  • Be registered with Selective Service (if born male)
  • Not be in default on a prior student loan or owe a grant overpayment
  • Not have a state or federal conviction of possessing or selling drugs during a period of enrollment for which the student was receiving any Title IV grant, loan, or work assistance.
  • Be enrolled at least half-time (Pell-eligible students who are less than half-time may still be considered)
  • Be admitted as a regular, degree-seeking student
  • Be making Satisfactory Academic Progress

Additionally, the Department of Education has determined that a student is not eligible if they were enrolled in programs that were exclusively online even before COVID-19 closures.  Students who withdrew from the Spring 2020 semester prior to March 13 are also not eligible. 

However, students who received additional assistance from the University and/or a reduction in charges for spring for their residence hall room, dining plan, or University apartment April rent are now eligible for the additional financial assistance, assuming they are also Title IV eligible. Please note that due to limited financial resources and volume of need, some applications may not be approved.

If I did not yet complete a 2019-2020 FAFSA but still wish to apply for the emergency grant, can I still submit a FAFSA?

Yes, you may still complete a FAFSA to be considered. Please visit the Federal Student Aid website or download the myStudentAid app via the Apple App Store or Google Play.

I am a graduate or a professional student. Am I eligible to apply for the spring emergency grant?
Yes, as long as you meet the eligibility criteria above.

I am an international student. Am I eligible to apply for the spring emergency grant?
Unfortunately, due to newly imposed restrictions by the U.S. Department of Education, most international students are ineligible for this aid. Students must have Title IV aid eligibility to be considered.

How much emergency grant could I receive?
If you meet eligibility criteria and your request is approved, you may receive an emergency cash grant of up to $750 for the Spring 2020 semester to assist with need due to COVID-19’s disruption to campus. Students who are eligible for the Pell Grant may receive up to $1,000 for the Spring 2020 semester.

Will it apply to the balance due on my account?
No, this emergency financial assistance from the CARES Act will not apply to any outstanding balances. If eligible and approved, you will receive an emergency grant. The goal is to get this grant into students’ hands as quickly as possible to use for immediate needs and expenses. It is your choice if you would like to use your emergency grant to make a payment on your balance due, if applicable.

How do I apply for the emergency grant?
You can apply via our online application. Before applying, please see the “Who qualifies for emergency financial assistance?” section to ensure you meet the eligibility criteria.

If eligible to apply and approved, when will I receive my emergency grant?
Assuming you apply in the very near future, we expect the emergency financial assistance to be received within two weeks of the application date. The quickest and most efficient method to receive your emergency financial assistance is direct deposit. This timeline will allow us to calculate amounts and give students time to verify their profile in the TMS Refund Portal.

If you have not updated your TMS Refund Portal student account refund profile, please do so by Friday, May 1 If your refund profile is not established, the University will mail your emergency financial assistance to you. Please ensure the mailing address in your TMS Refund Portal  account is updated by Friday, May 1. if a mailed check is preferred.

What is the deadline to apply for emergency financial assistance for the spring?

The University’s deadline for students to apply for the emergency financial assistance CARES Act grants for spring is (Friday) May 8 at 4:45 p.m. This is also the deadline for students who have not already submitted a Free Application for Federal Student Aid (FAFSA) for the 2019-2020 academic year to do so if they wish to be considered for the CARES Act Emergency Grant.

Students that have already submitted a CARES Act Emergency Grant Application do not need to resubmit despite the updated guidance from the Department of Education in order to be reviewed for eligibility.

Will there be additional emergency financial assistance available for summer or fall?
The University is still working through the details of emergency financial assistance and support for summer and fall. More information will be provided at a later date.

On-Campus Resources

  • All campus libraries will be closed effective 4:45 p.m. on Thursday, March 19.
  • The Rec Center on Morgantown’s campus was closed Wednesday, March 18.
  • All residence halls will be closed, except those designated to accommodate students with no other alternatives for housing. Other than the Evansdale Café, residential dining will be closed.
  • The Personal Rapid Transit (PRT) system will be closed for passenger service until further notice.
  • WVU Transportation and Parking ended Personal Rapid Transit bus shuttle service April 3 due to low ridership. Mountain Line routes continue to run on an adjusted schedule. These changes will remain until further notice. 
  • The Mountainlair and Evansdale Crossing will be closed. The Mountainlair will have limited hours for those who need to access The Rack.
  • Limited dining will be available. Check for dining locations and hours.
  • WVU Medicine has suspended catering services through April 30. 

Students having technical computer issues can call the ITS Service Desk at 304-293-4444. Health Sciences students having technical computer issues can call or email the HSC Help Desk at 304-293-3631, option 1, or hsc_helpdesk@hsc.wvu.edu.

For course-specific questions, students should first contact their instructor. 

Online Resources

  • There is a variety of resources that can be found online, including information about tutoring, mental health counseling, library access, online teaching and learning tips and more.
  • Students worried about paying $20 a month for an Adobe Creative Cloud software license to complete their spring semester coursework can access this resource.
  • As the University transitions to online instruction, access to Morneau Shepell for Online Students is also available.
  • Also, students can also access a free crisis text line, 24/7 from anywhere by texting WVU to 741741.

WVU Bookstores

To further protect the safety and well-being of our customers and staff, our physical store locations at the Mountainlair, Evansdale Crossing and Health Sciences will be closed until further notice.

Most bookstore services, such as buying books for summer classes, returning rentals and ordering school spirit products, are still available online with free-shipping options. Orders can be placed through wvu.bncollege.com.   

Further, we have joined with VitalSource to provide free access to digital textbooks through the remainder of the spring 2020 semester. To get started, students should visit bookshelf.vitalsource.com. Before students can begin searching for and reading e-books, they will need to log in or create a Bookshelf account with their WVU email address. 

Students also can begin ordering books for summer classes on the bookstore websites, and we will fulfill these orders as inventory becomes available. Many textbooks also are available for instant download in digital format.

Spring textbook rentals are due back to the bookstores on Friday, May 8. Students can retrieve a free shipping label to ship any rented textbooks back to the bookstore.

All students who rented textbooks will receive reminder email messages about when their books are due. The messages will include links to the shipping return process.

Textbook buyback typically is an in-person process. We are exploring options and will provide an update when an alternative process is determined.

Wellness Resources

  • Collegiate Recovery — Virtual Serenity Place, Tutoring, Yoga, Meditation and more. Links to online Recovery Support Meetings. 
  • WellWVU — Variety of resources including Academic, Emotional and Mental Health, Entertainment and Culture, Nutrition, Physical Wellbeing, Social Wellbeing and Substance Use.
  • Campus Recreation — Daily Workout Videos, live F-45 Sessions, thousands of hours of Les Mills online content, ways to stay connected to your community and much more! 
  • Adventure WV — Resources and linked content to help you virtually connect with the outdoor world and enjoy your backyard and local outdoor resources while staying safe during Covid-19. 
  • Carruth Center for Psychological and Psychiatric Services — Counseling services are available through telehealth and other online methods.
  • WVU Medicine Wellness Classes — Variety of online wellness classes, including meditation, yoga, pilates and more.  

Highlighted Programs

Carruth Center 

The Carruth Center, which provides psychological and psychiatric services to the West Virginia University community, has closed its physical office until further notice. Services will continue to be provided services through telehealth and other online methods. The crisis/emergency response team will also continue.

If immediate assistance is needed, the Crisis Text Line is available by texting WVU to 741741 to reach a live, trained counselor. It is free, confidential, and 24/7. Also, access to Morneau Shepell, a counseling service for online students, has been expanded to all WVU students. It can be accessed three different ways: download the free My SSP app from the App Store or Google Play); call 1.866.743.7732 from North America, 001.416.380.6578 outside North America; or visit https://us.myissp.com and select West Virginia University.

If you are currently engaged in care, your clinician or their supervisor should have reached out to you directly. If this has not occurred and you want to continue counseling services, please contact us at 304-293-4431.

If you are in West Virginia and want to continue services, contact your clinician directly. They will explain telehealth counseling and other options.

If you are in West Virginia and have never been to the Carruth Center and would like to begin services, call us at 304-293-4431 and ask to schedule a phone triage so that we can talk with you about treatment possibilities.

If you are currently outside of West Virginia and would like access to counseling services, you can access care through My Student Support Program. View the details of this on our website under the header “My SSP.”

If you are experiencing a psychological/psychiatric emergency during operational hours (8:15 AM –4:45 PM), call 304-293-4431 and press the appropriate option. Emergency after hours services can be reached by calling 304-293-4431, x1.

Several online resources available to students with more to come in the next few weeks. Please check out our Self Help Resources, COVID-19 Resources, and Blog as well as the BeWell Blog and WellWVU’s Resource page. Please follow our Facebook, Twitter, Instagram, and website for more resources and information.

Additionally, staff at Carruth will be leading a weekly Zoom study group for students interested in taking Yale University’s free online The Science of Well-Being course focused on increasing personal happiness. If you are interested, please sign up for the course while it’s still available and look out for more information about the study group!

Call 304-293-4431 or email WVUCCCPS@mail.wvu.edu with further questions.